Frequently Asked Questions
Information regarding pricing, access conditions, recycling and booking procedures. All scope and pricing are confirmed in writing prior to collection.
Estimates and Pricing
How is an estimate obtained?
Submit an estimate request with clear details and photographs where possible. Review is completed prior to issuing written confirmation.
What determines pricing?
Waste type, volume, access conditions, distance to vehicle and disposal requirements are assessed before confirmation.
Why is confirmation issued in writing?
Written confirmation records scope, access details and pricing, ensuring clarity prior to collection.
Are deposits required?
Deposits may apply depending on job type and scheduling requirements. Any requirement is confirmed prior to booking.
Operations and Access
Areas Covered
Primary operations cover Harrow and Hillingdon. Nearby areas may be considered subject to scope and availability.
Restricted Access Locations
Floor level, lift availability, vehicle distance and parking conditions must be disclosed during the estimate stage.
Urgent Collections
Same-day or urgent collections may be accommodated depending on schedule capacity.
Recycling and Compliance
Recycling Policy
A recycling-first approach is taken where practical, in accordance with authorised facilities.
Documentation
Waste transfer documentation is provided for trade or commercial work where applicable.
Restricted Materials
Hazardous materials including asbestos are not accepted and require specialist handling.